SHIPPING - DELIVERY TIMES - PAYMENTS
Essential Skin Solutions are shipped via USPS, UPS or FedEx ground.
- We feature Free Shipping within the connected 48 U.S. States
- All in stock items are shipped via grond shipping within 1-2 business days.
- If you are shipping a gift, please inform the recipient that a package has been sent so that the delivery will not be refused. If a package is returned to us, we will bill the purchaser for all related shipping charges.
- Express Services - Sorry, we do not accept express shipping requests.
Outside the 48: Sorry, we do not ship to Canada, APO's or any other areas outside the contiguous 48 U.S. States.
If you have any questions regarding shipping, please e-mail us at email@example.com, with the item(s) you would like to purchase and the shipping zip code. We will then provide you with an accurate shipping quote and ordering instructions.
- Most orders will be delivered within 3-5 business days
- Orders submitted with the wrong billing information will need verification and therefore will be delayed. The estimated shipping times do not apply in these instances. We ask that you please enter your billing address & phone number exactly as stated on your credit card statement so that your order is processed efficiently.
- Please make sure to use your best email address in case we have questions about your order.
We accept Visa, MasterCard, American Express, Discover, and PayPal.
Issues and Errors
We do our best to keep our wensite and inventory up to date. At times, products may run ouf of stock. Our website should update automatically but in the event that does not happen we will notify you as soon possible.
- Shipping problems occur and are out of our control. We've encountered instances where FedEx, UPS, or the USPS delivers an order to the wrong address, destroys a box, loses a package or delays a shipment due to bad weather or some other natural disaster. We can't control these issues and will not overnight you a new item. 99% of the time orders arrive in the time frame shown on our site. Other times they don't and most of our customers understand that "Stuff" happens and are forgiving. We will immediately take steps to rectify the situation as soon as we are informed of any issues. We will follow up and make sure the issue is resolved.
- Product quality is very important to us and we want you to trust Essential Skin Solutions to provide excellent products at competitive prices while also giving you the best service possible.
- Answering your phone call is also important. One thing we notice is that sometimes customers call and hang up repeatedly thinking that they will get to speak with someone faster than if they leave a message. We do not use an outside call center to handle our phone calls. We handle all our customer service in house. If we do not answer it is because our staff is speaking to another customer. Our staff takes calls in the order they're received (incluing messages) so hanging up actually puts you at the back of the line. If you get our voicemail, please leave a message so we can return your call promptly You may also consider emailing us if your issue is not time sensitive. We will get back to you ASAP.